This Shipping & Delivery Policy outlines how orders are processed, shipped, and delivered for purchases made from this website operated by TRUEUM INDUSTRIES PRIVATE LIMITED.
By placing an order on this website, you agree to the terms mentioned below.

1. Company Information
   TRUEUM INDUSTRIES PRIVATE LIMITED
   A company incorporated under the Companies Act, 2013 (India)
   Corporate Identity Number (CIN): U46209JH2025PTC026060
2. Order Processing
   Orders are processed after successful payment confirmation.
   Orders are usually processed within 1–3 business days, excluding Sundays and public holidays.
   For food products, special care is taken during packing to maintain hygiene and quality.
3. Shipping Locations
   We currently ship orders within India only. Delivery locations may be limited based on serviceability and courier availability.
4. Delivery Timeline
   Estimated delivery time is 3–7 business days after dispatch.
   Delivery timelines may vary depending on location, courier partner, weather conditions, or unforeseen circumstances.
   Delays caused by courier partners or external factors are beyond our direct control.
5. Shipping Charges
   Shipping charges, if applicable, will be clearly mentioned at checkout.
   Charges may vary based on order value, weight, delivery location, or promotional offers.
6. Packaging & Food Safety
   All food products are packed in sealed and hygienic packaging.
   We follow food safety and handling standards to ensure product quality during transit.
   Customers are advised to check the package condition at the time of delivery.
7. Delivery Issues
   If you experience any of the following issues, please contact us within 24 hours of delivery:
   Damaged or tampered packaging
   Incorrect or missing items
   Spoiled or leaked food products
   Supporting photos or videos may be required for verification.
8. Failed or Returned Deliveries
   In case of delivery failure due to incorrect address, unavailability of recipient, or refusal to accept the order, re-shipping charges may apply.
   Food items returned due to customer-related issues may not be eligible for refund.
9. Change of Delivery Address
   Requests to change the delivery address must be made before dispatch. Once an order is dispatched, address changes may not be possible.
10. Order Tracking
    Once your order is shipped, tracking details may be shared via email, SMS, or other communication channels, wherever applicable.
11. Limitation of Liability
    Our responsibility ends once the order is handed over to the courier partner. While we make reasonable efforts to ensure timely delivery, we are not liable for delays or losses caused by third-party logistics providers.
12. Policy Updates
    We reserve the right to update or modify this Shipping & Delivery Policy at any time without prior notice. Changes will be effective immediately upon posting on this page.
    Last Updated: December 2025