This Refund & Cancellation Policy outlines the terms under which refunds, replacements, or cancellations may be requested for products purchased from this website operated by TRUEUM INDUSTRIES PRIVATE LIMITED.
By placing an order on this website, you agree to the terms stated below.

1. Company Information
   TRUEUM INDUSTRIES PRIVATE LIMITED
   A company incorporated under the Companies Act, 2013 (India)
   Corporate Identity Number (CIN): U46209JH2025PTC026060
2. Nature of Products
   Our website deals in food and consumable products. Due to the perishable and hygiene-sensitive nature of food items, we follow strict quality, safety, and handling procedures.
3. Order Cancellation Policy
   Orders can be cancelled only before dispatch.
   Once an order has been packed or dispatched, it cannot be cancelled.
   Cancellation requests must be made through the contact details provided on our website.
   We reserve the right to cancel any order due to product unavailability, pricing errors, or unforeseen circumstances. In such cases, a full refund will be issued.
4. Refund Eligibility
   Refunds are applicable only under the following circumstances:
   Incorrect product delivered
   Damaged or leaked package received
   Expired or spoiled product received
   Missing items in the order
   To be eligible for a refund or replacement, the issue must be reported within 24 hours of delivery along with clear photos or videos of the product and packaging.
5. Non-Refundable Items
   Due to the nature of food products, the following are not eligible for refund or return:
   Products that have been opened or consumed
   Change of mind after delivery
   Incorrect address provided by the customer
   Delay in delivery caused by courier partners or external factors
   Minor variations in packaging or labeling
6. Replacement Policy
   Where applicable, we may offer a replacement instead of a refund after verifying the issue. Replacement requests are subject to product availability.
7. Refund Process
   Approved refunds will be processed within 7–10 business days
   Refunds will be credited to the original mode of payment
   Processing time may vary depending on the payment provider or bank
8. Shipping Charges
   Shipping charges (if any) are non-refundable, unless the refund is due to an error on our part
   In case of replacement, shipping charges may be waived at our discretion
9. Food Safety & Quality Assurance
   We follow strict food safety and hygiene standards. All products are quality-checked before dispatch. Refund or replacement claims are reviewed carefully to ensure fairness and food safety compliance.
10. Limitation of Liability
    Our liability is limited to the value of the product purchased. We shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products.
11. Policy Updates
    We reserve the right to modify or update this Refund & Cancellation Policy at any time without prior notice. Changes will be effective immediately upon posting on this page.
12. Contact Us
    For any refund, cancellation, or replacement requests, please contact us through the details mentioned on our website.
    Last Updated: October 2025